On January 1st 2014 ICANN (Internet Corporation for Assigned Names and Numbers) are changing the RAA (Registrar Accreditation Agreement). This fundamentally affects how your generic top level domains (gTLDs) are managed worldwide – and in no small way! Many global parties have been involved in the new policies, including law enforcement agencies.

The revised RAA has vastly tightened up the responsibilities of domain registrars and registrants alike in a bid to rid the internet of orphaned and lost domains (i.e. domain’s for which the registrant’s contact information is not available or invalid). This also helps avoid disputes over ownership.

All domain names must have accurate contact information associated with them inline with ICANN’s RAA. We collect this information when you register a domain name, and can be found and updated within your Stone Hosting client area. You must supply accurate and valid contact details against your domain at all times, even if you are using our domain privacy option to hide your details from the global whois search.

How do I validate my domain names?

When you change any of your existing domains’ contact information, or register a new domain, then under the ICANN WDRP (Whois Data Reminder Policy) a verification message will be sent to the registrant email address. It is imperative that you respond to this email.

If this email is not responded to within 15 days then the domain will become suspended and placed into ClientHold status, affecting any services that rely on it. Although this is reversible, it may take anything up to 72Hrs to reactivate the domain. These policies are mandated by ICANN and implemented directly by eNom, our registration partner. We cannot intervene or be held responsible if you fail to comply with the new requirements.

What if I don’t receive the validation email?

If you don’t receive the validation email it is highly likely that the email has either gone into your spam folder/quarantine, or that you provided incorrect details. Please check carefully to ensure that this is not the case.

Within the WDRP, if the validation emails bounce, then the email address is deemed invalid and the domain name will be suspended and placed in ClientHold status.

What if my domain gets suspended?

If your domain names gets suspended, you can log into your Stone Hosting client area and correct your domain name contact records. When you have fully completed the details, raise a support request and we will request that eNom resends your validation email. Once you have correctly validated your domain name it will be unsuspended – but this may take up to 72Hrs.

Where can I find out more about ICANN and the RAA?

ICANN WDRP (Whois Data Reminder Policy)


ICANN Registrant Educational


ICANN Registrants’ Benefits and Responsibilities


in Domains